Contact Us

XOOM Energy is committed to providing the very best in service and support.
Please fill out the form below so that we may assist you with any questions or concerns.

 

Need to change your plan, renew your contract or update your contact information?

Visit us online at myxoomenergy.ca and manage your energy on your time!

 

Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM has on file. We will respond to you as soon as possible. * items are required.


Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Customer Care icon

Customer Care

866-999-8483
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m. (ET)

Ontario Local Number
226-828-8564

XOOM Energy, LLC
Attn: Customer Care
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

XOOM Energy ONT, ULC
777 Bay Street
Suite C208-B
Toronto, Ontario
M5G 2C8

 

Credit Inquiry

To check the status of your credit review, subsequent manual review or submitted documentation, contact our Credit Team by clicking the button below.

 Credit Inquiry

 

Deposits

XOOM Energy, LLC
Attn: Deposits
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

 

Media Relations

info@xoomenergy.com


Payment Options

 

Pay Online icon

Pay Online

Visit the ‘My Account’ section and click the orange “Pay My Bill” button at the top of the page. You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month with our Pre-Authorized Payment program.

 

Visa and Mastercard

 

My Account/Pay My Bill

How to Read My Bill XOOM Energy Canada - Single Commodity

How to Read My Bill XOOM Energy Canada - Dual Commodity


Pay By Phone icon

Pay By Phone

866-999-8483


Call us 24/7 toll-free!

Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m (ET)


Pay By Mail icon

Pay By Mail

Send your check or money order (payable to XOOM Energy) to the address in your area:

 

Alberta Customers

XOOM Energy Canada, ULC
C/O C24040C
PO Box 2404, Station M
Calgary, Alberta T2P 5B1


Auto Bill Pay Icon

Pre-Authorized Payment

Easy and free to sign up. With a Pre-Authorized Payment account you would have one less thing to worry about each month. Visit us online at myxoomenergy.ca and click "Pay My Bill."


Office Location Icon

XOOM Energy Headquarters

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078