Due to the recent Postal strike in Canada, invoices, and other correspondences you receive by mail from XOOM Energy may be delayed. You can manage your XOOM Energy account, including viewing and paying your bill by visiting MyXOOMEnergy.
In observance of the New Year’s Day Holiday, XOOM Energy’s Customer Care will be closed on Wednesday, January 1st. Normal business hours will resume at 8 am ET on Thursday, January 2nd. Remember you can manage your account online by visiting MyXOOM or find answers to your questions in our FAQ section.
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XOOM Energy is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by XOOM Energy should be directed to XOOM Energy at 1-866-999-8483; and to the Alberta Utilities Commission at 403-310-4282 in Alberta or 1-833-511-4282 outside Alberta, or info@auc.ab.ca; or the Market Surveillance Administrator at 403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of XOOM Energy.
Our Compliance Plan, effective August 19, 2021
Code of Conduct Regulation
1. Launch the Safari browser and navigate to XOOMEnergy.ca 2. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. Tap the Add to Home Screen icon in the Share menu.
1. Open Chrome on your mobile device, and navigate to XOOMEnergy.ca 2.Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and it will be added to your home screen.
1. First, open XOOMEnergy.ca in Internet Explorer. 2. Tap the More (...) button and tap Pin to Start in the menu that appears.
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